Technology Change Manager

Change Manager – Operations & Reservations Transformation

We’re recruiting on behalf of a well-established leisure and hospitality operator with a network of sites across the UK, currently kicking off a transformation programme spanning operations and reservations. This role sits primarily within the reservations workstream, currently in vendor selection phase for a new core reservation system, but will also have visibility and involvement across the operations workstream given the crossover in people and process impact

As Change Manager, you’ll own the people side of a significant technology change, working across three core pillars:

• People — stakeholder engagement, communications, resistance management, and building genuine buy-in across teams who’ll be using the new system day to day
• Process — mapping current ways of working, identifying where the new system changes them, and redesigning process to fit
• Technology — supporting vendor selection from a change and adoption lens, then guiding the organisation through implementation, training and adoption of both software and hardware

You’ll work closely with a BA on the same workstream, feeding into user engagement, requirements gathering, and training and adoption planning and delivery. This is very much hands-on delivery, not just strategy.

Location/travel: Midlands-based preferred, nationwide travel required with occasional overnight stays
Rate: £TBC (open to range, c.£400-£500 per day)
Contract: Day rate, rolling three-month contracts, potential to run to three years Start: August, September at the latest
Process: Two-stage remote interview

Also recruiting for Project Manager and Business Analyst roles on the same programme, get in touch if you or someone in your network might be a fit!